Frequently Asked Questions

Q: How quickly will my order ship?
A: As soon as we receive your payment, your order will ship within 24 hours. If it is a holiday or a weekend, we will ship the next business day.

Q: Do you combine shipping charges?
A: Yes! If you purchase more than one item, we will charge $1.00 in shipping charges for each additional item when shipped within the United States.

Q: What is your return policy?
A: If you are not pleased with your purchase from us, you may return it within 7 days of the original shipping date.

Q: What forms of payments do you accept?
A: We accept all forms of PayPal which includes: American Express, Bank Transfer (eCheck), Discover, MasterCard, Visa and PayPal Transfers. Arizona residents must pay 6.1% sales tax.

Q: How do I know if I am purchasing real sterling silver jewelry from Kokopelli Traders?
A: We guarantee our jewelry to be sterling silver. In the United states it is against the law to stamp or describe jewelry as silver, sterling or sterling silver unless it contains at least 92.5 percent silver. Our jewelry is stamped “sterling†or “925†to assure you that our jewelry meets the laws of the United States Federal Trade Commission and contains .925 pure silver.

Q: How do I care for my sterling silver jewelry?
A: It is natural for sterling silver jewelry to darken a little bit over time. To restore the jewelry to its original shine use a jeweler’s polishing cloth and gently rub the silver several times. When you are not wearing your silver jewelry you can store it in tarnish prevention cloths in a cool, dry place or I find zip lock plastic bags work well when all of the air is removed from the bag. Each piece should be stored separately so that they do not scratch each other. You can use a little bit of silver polish if you like, such as 3M Tarni-Shield Silver Polish to remove tarnish. Never clean your jewelry with bleach, toothpaste or chlorine because it is too abrasive and may scratch or dull your silver. Never submerge your jewelry in any liquid because it could loosen the stones.

Q: Do you provide Certificates of Authenticity?
A: Yes, upon request.